Codfuel.com's frequently asked questions.
Cancellations

If I place an order and cancel it the same day, is there still a cancellation fee?

How can I cancel a service call order?

If I order a Cash delivery and need to cancel because I can no longer wait for the truck, is there a cancellation fee?

How can I cancel an order for oil?

I ordered oil with a credit card but now I want to pay the driver in cash. Is there still a cancellation fee?

Chargeback's

I had an issue with my credit card should I call my bank to dispute the charges?

Credit Card

I have a question regarding charges on my credit card. How can I rectify it?

I did not take as many gallons as I expected. (Example:)I pre-paid for 200 gallons but only needed 150. How and when will I get credit for the remainder?

Why do I need a payment profile?

How can I create a payment profile for my account?

I cancelled my oil delivery. Why was my credit card was still charged?

I have a new credit card or expiration date since my last order. How can I change it in the Website?

I tried to place an order but my credit card is not going through. 

General

How much does the membership cost to use Codfuel.com?

What is C.O.D Fuel?

Is Codfuel.com Safe?

I have a comment, complaint or testimonial about your service or a particular oil dealer. How can I express it?

Why purchase C.O.D Heating Oil?

How can the "COD" companies charge so much less per gallon than the larger companies?

Do I need a service contract if I purchase "COD" fuel?

Is it true that C.O.D companies are not licensed or insured?

When I purchase oil on a "COD" basis am I getting inferior quality oil?

My Account

I forgot my password, how can I retrieve it?

How can I update my Password in my account?

How can I update my Name, E-mail address or Phone numbers in my account?

I replaced my oil tank and it's in a different location. How can I update this in my account?

How can I create a payment profile?

I moved to a new home, can I still use the same account?

I have more than one home, can I add all of my properties to my account?

How can I see my delivery and service history of previous orders?

Oil Deliveries

I haven't received my oil delivery yet, how can I confirm that I am on the delivery schedule?

How come my oil delivery ticket from the driver has a different price than what was on my Codfuel.com order?

How can I be sure that I received the proper amount of oil I ordered?

I did not receive my confirmation email after placing an order. How can I be sure you received it?

I ordered more oil than the oil company delivered and I paid by credit card. How can I get my credit?

I received an oil delivery and my receipt shows the correct amount of oil I ordered but my tank gauge doesn't show the same.

I ordered oil but I need to change the delivery date. How can I change it?

What are the Quick Order buttons for?

Do I need to be home for the oil delivery?

What if I need to cancel an oil delivery?

I ordered oil but how do I know what time the delivery will arrive?

I placed an order for oil and now I want to change the amount of gallons I ordered. Can this be done?

Why are there two different oil prices?

What happens if the price changes after I place an order?

What happens if the price goes down after I ordered?

Payment

What do I do if I receive an error message while making a payment for an order?

If I select a CASH payment, can I use a debit card?

If I order a CASH delivery, can I pay with a money order, check or a check made payable to cash?

I placed an order to be paid in CASH, can I switch to a Credit Card Payment? 

I placed an order to be paid by CREDIT CARD, can I switch to a CASH Payment? 

Price Bashes

What is a FLASH BASH?

Can I use a promo code or coupon for a Price Bash or Flash Bash?

Promo Codes

How can I find promo codes?

I received a promo code via email but it is not working, what do I do?

I forgot to enter my promo code when I placed my order, can I still use it?

Can I use a Promo Code with a Price BASH?

Service Calls

Can I pay for my service call online?

When is the best time to tune up my heating system?

How often should I service my oil burner?

Does CODFUEL.com provide oil burner repair service?