To become a Codfuel.com dealer you MUST be in business for a minimum of one year. You must show proof of insurance and your fuel oil retailers license.

All Codfuel.com dealers are exclusive to Codfuel.com only. Selling on other aggregate websites is prohibited as we want to give our members the best possible service and pricing. Taking orders on your own website does not interfere with our terms.

Our system is automated and there is a specific message thst was confirmed by you before cancelling stating the fee cannot be waived. Once cancellation is confirmed, it cannot be reversed. If you have an issue, contact is first before cancelling.

if you paid by cash and cancelled, you can place a new order by credit card without paying the fee.

Cancellation fees cannot be waived or refunded. There are costs associated with cancelling an order and they are much more than the cancellation fee. 

The dealer will only cancel an order that incurs a fee for the following reasons:

1. They went to your home and were unable to deliver your oil. 
2. If you ordered by cash and they made several attempts to either deliver or contact you with no response.
3. If they went to your home and the tank location indicated on the order in incorrect.

Any credit card orders that appear suspicious or are reported as potential fraud by our credit card processor will be cancelled.
PLEASE NOTE: Here are some but not all potential reasons for cancellation:

1. Multiple attempts at ordering after your card is declined.
2. Billing address does not match your bank statement for the card used.
3. Delivery address is different from the billing address (could delay your delivery, verification may be requested)
4. Card security code entered is incorrect.
5. If you have a commercial property and ordered a residential order.
6. Name on credit card is different than your Codfuel.com account (may require verification)

If your order has been cancelled for any reason, a full refund will be submitted back to your card. To prevent order cancellation, please use your correct billing information when enterting your payment info. Make sure it matches your bank statement. Also, please check your inbox and spam folder for any confirmation message and reply to confirm the message.

There are cancellation fees for a few reasons. They are NOT to punish a customer. We pay a fee to the credit card bank on every transaction, plus we pay a fee for the refund too. In addition, it costs us time and labor to make sure the truck has been cancelled and does not arrive at your home. This takes manual time and several people to accomplish this. This is for both cash or credit orders. 

Cancelling orders also takes away another customers ability to order for that day. In addition, the oil dealer secures the amount of oil needed for your order and has to pay for it in advance.

Cancellation fees are an automated process, PLEASE Do Not request waiving cancellation fees. Thank you.

There are two ways to cancel an order.

1. If your order is NOT a same day delivery, please sign into your account and look for the "CANCEL" button under the "recent orders" section of your account dashboard. Click the cancel button to cancel the order. IF there is no cancel button, then it may be too late to cancel online and you must cancel by method #2 below:

2. To cancel an oil delivery order if there is no cancel button on the order in your account,  you MUST contact the oil dealer directly (immediately). The dealers phone number is on your email confirmation and also in your account next to yuor order. If your cancellation is not received in time before the oil delivery is made, you will be responsible for payment of the delivery. There is a cancellaton fee for all cancelled orders. This fee is displayed during the ordering process. (Please Note: Cancelling an order and reordering still counts as a cancellation). 

Unfortunately, yes, there will be a cancellation fee. Our system is automated and the we cannot cancel and reorder without this system because we have many different oil dealers and it is vital that they receive the cancelled order while avoiding duplicate orders. Duplicate orders can cause oil spills.

There are 3 points to verify before placing and order where you can go back and pay ny credit card before completing your order.. There is the schedule page, then a summary page then there is a final box to click to confirm your order before placing it.

Please do not request to waive cancellation fees as there is also manual work involved in cancellations and it creates work for bith Codfuel.com and the oil dealers. 

If the driver came to your house and he was unable to deliver the oil, there is a cancellation fee. If you missed a confirmation call, they can reschedule the delivery for their next delivery date. If you cannot wait for the new delivery date, there will be a cancellation fee.

Codfuel.com or their oil dealers do not take delivery time requests. If possibe, the oil dealer may give a close, approximate time, however, times may change depending on weather, traffic, truck or labor issues, etc. If you cannot be home for a cash delivery, you can call the oil company and tell them where you can leave payment for them. If you must cancel, there will be a cancellation fee. We strongly urge you to order with a credit card if time is important.

If an invalid email is entered for an account, any oil delivery or service order will be cancelled. We must be able to communicate correctly via email before proceeding with any deliveries or service. If an email bounces back or is returned to sender, the order will be cancelled.

Yes, cancellation fees are in place for several reasons. We incur fees from the credit card companies on each order placed. We must pay these fees on your order even if it's cancelled. Also, there is a process on our end to cancel an order and it takes time and resources. We must also contact the dealer you ordered with to confirm your order is removed from their route, then issue a refund. Additionally, when you place an order, then cancel it, it prevenst another customer from being able to order for that day.
The cancellation fee is displayed throughout the order process and applies to both cash and credit orders . Please allow approx. 5-7 business days for your bank to reflect a refund on your credit card account.

Yes, all cancellatios require a fee. You are in control of selecting the delivery date. We have many dealers to choose from who are available every day. There is a cancellation process for both Codfuel and the oil dealer that takes each of us time to process and confirm so no errors are made and the order does not go out on the truck. Once an order is placed our automated system distributes the order to the dealer and they process it for the trucks route.

Unfortunately, a cancellation fee cannot be waived due to the costs associated with fees and labor that we have to pay. In addition, the oil dealer purchased the oil for your delivery and also reserved a spot on their route. Every cancelled order means someone else could not get on the schedule for their oil delivery. Please do not request waiving of cancellation fees. Each dealer is independelty operated. 

Yes, there is a cancellation fee due to reprocessing time and credit card fees incurred by credit card companies.

Please DO NOT cancel an order if you forgot to enter the promo code or click the apply button, this will trigger a cancellation fee. Send us a message via our contact form ASAP so we can apply the code. We cannot apply a code after your oil is delivered.

To cancel a service call order you MUST contact the service provider directly (immediately), or cancel it in your account. There is a $20 cancellaton fee for all cancelled orders. This fee is displayed during the ordering process. (Please Note: Cancelling an order and reordering still counts as a cancellation). 

All credit card questions are answered via e-mail only. Please use our contact form and send a detailed message and we will respond quickly to resolve any issues. Do not dispute any charges with your credit card issuer until we rectify your concerns. Disputed charges will result in activating our enforcement department and permanently closing your account.

We currently accept MasterCard, Visa, Discover and American Express Cards ONLY from existing customers. As of 1/1/2019 we no longer accept American Express for new customers.

Your card is charged at the time the order is placed. If you ordered a fill up, your card is charged for the tank size x the price per gallon. Your final total will only be charged for the amount of gallons that was delivered. Your card will be sent an automatic refund for the difference from the ordered amount and the delivered amount.  PLEASE NOTE: It takes your credit card issuer approx. 5-7 business days after your order is posted to reflect the refund on your account. You DO NOT need to contact us, Codfuel.com is designed to refund your card automatically.

Payment profiles are optional, but they will provide you with the most user freindly experience. They allow you to place orders quickly without having to enter your credit card each time you order. Your payment profiles are safe with Codfuel.com. Nobody has access to your information, NOT even us.

Creating a payment profile is easy. Sign into your account and follow these these steps:

1. Click on the Green Payment Profiles button
2. Click the "Add a New Payment Profile" link
3. Enter your credit card number and billing information
4. Select "Yes" to make the payment your default payment
5. Click "Next" on the bottom of the page to save it.

You can enter as many credit cards as you like. They are all safe and secure.

Your card was charged at the time of ordering. Your card will be refunded as soon as the oil dealer posts your cancelled order in our system (less a cancellation fee). Please allow approx. 5-7 business days for your credit card issuer to reflect the refund on your account. A cancellation fee is charged on every cancelled order even if it the order was placed recently. (see cancellation section of our HELP section for more details)

Since our system is automated, once an order is placed, you cannot change the payment method. The only way to choose another payment method is to cancel your current order by calling the oil dealer or click the "cancel" button in your account. PLEASE NOTE: If the order has just been placed by credit card, there will not be a cancel button and you will need to call the dealer to cancel it. You will not be able to place an order until the dealer cancels your order in their account. This may not happen immediately.
*Normal cancellation procedures will apply.

We have very strict security when ordering. Please make sure you are entering the correct billing address and zip code and that it matches the billing address from your credit card statement. If they do not match, your card will not be authorized. 
PLEASE NOTE: If you enter incorrect billing information, your funds will be authorized and you will have a pending charge on your card, but your card will be declined due to security. Please allow approx. 3-5 business days for this pending charge to drop off your account. We have no control over this as it is a credit card processing system.

If your card was charged but no order was generated, this means your card may have been approved for funds but declined for security reasons. If your card was declined for security, it will appear as a pending transaction on your credit card account. The banking system will put the funds back on your account automatically. This typically takes approx. 3-5 business days.

We have no control over banking. It is impertaive when entering your credit information that you enter the correct security code and make sure the billing address matches the address on file at your bank or it will be declined.

When you are placing your order, you will be able to enter your new credit card and expiration date when you get to the credit card page. If you already have a payment profile set up (recommended) , please sign into your account and click on "Payment Profiles" to update your card information.

No, never dispute charges on your card before contacing Codfuel.com via our contact form first. We take credit card disputes and threats of disputes very seriously. We can assist you in correcting any issue you may have. Disputing charges will increase our fees from the credit card companies and that will increase oil prices. Our system is designed to close any account that disputes charges or threatens to dispute charges before giving us an opportunity to assist you in the correction of the issue.
There is never a reason to dispute a charge.  All disputed charges will be sent to our legal team.

Codfuel.com offers a "delivery pool" which is a service we provide our customers. In the event that one of our dealers has a truck breakdown or any situation where they cannot deliver on schedule, they will put your order in our delivery pool. This gives the ability to transfer your order to other dealers in your area and they will make your delivery for the dealer you ordered from at the same price on your order.

Some ISP's (ie: Optimum, Gmail, etc.) try to stop spam from getting into their customer's inbox. While they are doing that, sometimes good emails are filtered out. One suggestion would be to add info@codfuel.com to your contact list in your email application. Some email providers will send mail through if we are listed as a contact.

For Optimum customers, the only suggestion is to sign into your Optimum account and look for the "Spam Scrub" link and turn it off. So far this has worked for many of our customers. Optimum does things differently to reduce spam. they block out a series of IP addresses rather than blocking just the bad ones. If our IP address falls in between a block of ip addresses they are blocking, you will not receive our emails even though we have a good email reputation. This is a fault of Optimum.

Other than Optimum email, most email providers work well with Codfuel.com. We've had he best success with Gmail customers.

If you received an error message, the best thing to do so we can help you is to copy the error message and email it to us via our contact form so we can help you. Most errors ocurr on credit card orders when the security code on the credit card is entered incorrectly or the billing address of the credit card does not match the address on your bank statement.
If incorrect information was entered, please wait 10 minutes, then retry your order with the correct information.
PLEASE NOTE: you must wait at least 10 minutes or you will receive another error message because it will appear as a duplicate transaction.
If you enter incorrect billing information, your card will show a charge, but declined for security. That charge will drop off your card automaticaly by the banking system. This typically takes 3-5 business days depending on the bank. 

$0. Codfuel.com is FREE for all consumers. Simply register for your free account and order oil at your own convenience. There are never any commitments, contracts or processing fees.

C.O.D fuel is simply purchasing heating oil on a delivery to delivery basis. You as the consumer can choose the fuel oil company of your choice and order at your own convenience. With today's high cost of living, most consumers are on a tighter budget than ever before. It makes economic sense to be in control of your own oil deliveries. You decide how many gallons to order and when you want it.

Yes, Codfuel.com offers the safest methods to online or offline ordering. Not only is our website secure but CODFUEL.com's automated system eliminates the potential of individual employees, fuel oil dealers, delivery drivers or operators from viewing your credit card information. We also have a secure socket layer (SSL) and PCI Compliant Servers which is the highest level of safety.

All comments, complaints, testimonials or reviews must be sent via e-mail so they can be documented. We take all correspondence very seriously and address each one. Please do not hesitate to send us your detailed message via our contact form.

C.O.D fuel is the same principal as filling up your car at the gas station. Certainly, with all of the choices of gas stations out there, you wouldn't want to commit yourself to a long term contract with only one. Plus, when you go to the gas station, they don't force you to top off your tank. You simply stop the pump at your convenience or at a dollar amount that suits your budget at the time. (especially now where prices have exceeded $3.00-$4.00 per gallon.) C.O.D fuel gives you the same flexibility.

“COD" fuel prices are less expensive because they do not include a repair service contract or hidden finance charges for monthly billing cycles. Most large companies that offer “free” service contracts must factor in the costs for repair technicians, repair vehicles, truck fuel, burner parts and a myriad of other factors and then add them to the fuel price. Unfortunately, if you do not have burner problems of your own, your hard earned money is paying to have someone else’s burner repaired.

No. You do not need a service contract to purchase C.O.D fuel, but the choice is yours. Most "COD" companies have their own service dept. or work directly with a reliable service company that can offer you a service contract. Some consumers feel that a service contract can offer peace of mind, yet some consumers rather pay for service as needed just like their oil deliveries.

False, The oil industry is closely monitored by the state. All oil companies must be licensed and properly insured or they will not be able to load their trucks at the oil terminal. Also, the state performs a background check on all applicants prior to receiving a license to deliver oil.

No. In fact, All fuel companies purchase their oil from the same places regardless of how large or small the company is. If you were to visit an oil terminal today where fuel companies purchase the oil, you would see a variety of different companies (large and small) waiting in line to load the same oil onto their truck.

Codfuel.com does NOT price the oil. Each individual oil company sets their own oil prices. Their prices are updated as the market changes. Their prices may be different per delivery area depending on the company and the logistics from their home base. For example: If a company is located 50 miles away from a certain zip code, the cost of oil may be slightly higher than if they delivered to a zip code only 5 miles from their home base. All companies do not have different oil prices, but due to the additional cost of labor, road taxes and diesel fuel it is in their right to charge differently.
ALL oil prices are displayed on Codfuel.com and there are NEVER any surprises. You always pay the prices posted on your order. You will also reeceive a delivery confirmation with all prices stamped on it.

You will only get this message if you are entering a wrong email address or password. When signing in, enter your password directly into the password field on Codfuel.com. Do not use the password from your browser because it may have saved an old one.

If you forgot your password, click "forgot Password" and it will be emailed to you. If you do not receive it within 2-3 minutes, pleae check your spam or junk-mail folder. It will be in there. Passwords are emailed out instsantly. 

To update your password, sign into your account and click on the "My Account" box. When the Account Details page opens, follow these steps:

1. Enter your new password into the password field
2. Enter your new password again into the confirm password field.
3. Check the box where is states: Check here if you want to update your password
4. Click "Next" at the bottom of the page to save it.

To update your account information such as your name, email or phone numbers, sign into your account and click on the "My Account" box. A new page will open with your account details. Edit the information you want, then click the "Next" button on the bottom of the page to save it.

To update your oil tank location and size, sign into your account and follow these easy steps:

1. Click on the orange Properties box.
2. Click the Update link next to the address you want to change.
3. Look for the tank size, position and location fields and update them accordingly.
4. Click Next to save it.

Creating a payment profile is easy. Sign into your account and follow these these steps:

1. Click on the Green Payment Profiles box
2. Click the "Add a New Payment Profile" link
3. Enter your credit card number and billing information
4. Select "Yes" to make the payment your default payment
5. Click "Next" on the bottom of the page to save it.

You can enter as many credit cards as you like. They are all safe and secure.

If you moved to a new home, you can use your same account, BUT, you must set up a new property with your new address. Leave your old address in the system so you can have access to your history. Here's how to set up a new property:

1. Sign nto your account.
2. Click on the Orange Properties box.
3. Click on the "Add New Delivery Address" link
4. Enter your new address and delivery details>
5. Add an optional house photo to aid drivers in locating your home easily
6. Click "Next" at the bottom of the page to save it.

Yes, you can add as many properties to your account. Here's how:

1. Sign into your account
2. Click on the orange "properties" box
3. Click the "Add a New Delivery Address" link
4. Enter all of your property and delivery information
5. Upload a photo of your home (optional)
6. Click "Next" to save it.

All of your orders are stored in your account. Sign into your account and follow these steps:
 

1. Click on the "View All Orders" Link.
2. Select your property (if you have more than one)
3. Select the Year and click "view Orders"

You will pay the price per gallons that is on your order. For example: If you ordered a specific amount of gallons (ie: 100 gallons), then you will pay the price per gallon that is on your order (as long as you receive the whole amount ordered). If you take less than the ordered amount, you will pay the appropriate price per gallon that coincides with the price chart on your order depending on the amount of gallons received.

If you order a fill up or your tank fills up prior to what you ordered, then you will pay the appropriate price per gallon that coincides with the price chart on your order depending on the amount of gallons received.

If you received a delivery confirmation in your e-mail, this means you are on the schedule. If you did not receive it, please check your junk mail folder. You can also sign into your account and look under the "My Recent Orders" section to confirm your order is scheduled. For more delivery information, you must contact the oil Company you selected for your oil delivery. Their phone number is located on your delivery confirmation. 

In most cases, the driver does not have access to the current price per gallon at the time of delivery. The price per gallon that is charged is what is reflected on your Codfuel.com order for the amount of gallons delivered.

Every oil truck has a meter that prints out the amount of gallons delivered. These meters are locked and sealed by the County Dept. of Weights & Measures. Meters are inspected frequently and resealed annually. A truck's meter is the only recognized method of accurately metering oil in our industry. Meter receipts are more accurate than tank gauges and tank sticks.

If you did not receive your confirmation email, please check your junk mail or spam folder. If you still cannot find it, sign into your account and look under "My Recent Orders". This will show you the last four (4) orders. To see your entire delivery history, click on "View all orders" in your account.
PLEASE NOTE: If your order does NOT appear in your recent deliveries, then it was not received. Please Retry.

Your tank gauge is faulty or stuck. The meter from the oil truck is the only recognized oil metering device by the County or State. These meters are checked, inspected and sealed annually and they are also susceptible to random testing throughout the year. Truck meters are accurate to less than 1/10th of a gallon. If your meter receipt shows the correct gallons on the stamp, then you received the proper amount of oil. Tank gauges show only an approximate amount of oil and they are not accurate. Over time, the float on the end gets weighed down and it becomes even more inaccurate. Use a tank stick for better approximate measurement.
IF YOU NEED MORE HELP, PLEASE CONTACT THE OIL DEALER WHO DELIVERED YOUR OIL. THEY CAN HELP YOU FURTHER.  If there was a delivery error, it will be corrected immediately.

Please contact the oil dealer you selected to change their delivery date. The dealers phone number is on your e-mailed delivery confirmation.
 

Quick Order buttons were added to make ordering quick and easy for those who order by credit card and want a specific amount of oil. Currently, there are buttons for 100, 150 and 200 gallon orders.

If you ordered oil via credit card, you do not need to be home for delivery. If you ordered a CASH delivery, you must be home to pay the driver in cash.

If you need to cancel your order, you must inform CODFUEL.com by using their contact form on the contact page. You MUST also contact the oil supplier separately (their phone number is on your e-mail confirmation). The supplier needs to know that you have cancelled your order so they can remove you from their delivery schedule. If your cancellation is not received in time before the oil delivery is made, you will be responsible for payment of the delivery. There is a cancellation fee for all cancelled orders. Please view our complete cancellation policy under our terms & conditions here

All oil deliveries are delivered on a route. Most oil suppliers cannot pinpoint a time due to excessive volume. For the most convenience, please order with a credit card so you do not have to be home for delivery. Also, if you order from a participating dealer who provides email notifications, you can receive updates regarding delivery times or when the truck is on his way or finished with your delivery.

Sorry, our system is automated. Once the order is placed, we cannot edit the order. If you ordered by cash, you can ask the driver to deliver more or less depending on your needs, but credit card orders cannot be changed.

The top line of prices are the actual oil prices. Many of the oil dealers offer a discount when you pay in cash. The bottom set of prices represent the price per gallon after the cash discount. For the most convenience, we encourage you to order by credit card so you do not have to wait for the truck to arrive.

If you placed a credit card order and it was not delivered, your order cold have been placed on HOLD if you were a first time customer and did not respond back to our confirmation request. 

Unfortunately, we cannot give you a delivery time. This is why we recommend choosing the credit card payment method since you do not have to wait home for the truck. Oil trucks follow a route and new orders come in throughout the day, so it is difficult to offer a delivery window. 

If you are paying cash and cannot wait, please call the oil dealer you ordered from and perhaps you could make arrangements on where you could leave the money for them.

When you order oil, the price is locked in at the time of the order. The oil dealer purchases the oil so they have it available for your delivery. If the price goes down after you order it, and your oil was already purchased in advance, the oil dealer will lose money. On the other hand, if the price goes up, they will still honor the lower price you ordered at.

The oil price does not change once you place your order. This is also true if the oil price goes up after you order. You will get the oil at the lower price you ordered at. Oil is purchased at the time of your order to make sure it it available and on the truck for the day you need it.

If you placed a credit card order and it was not delivered, your order cold have been placed on HOLD if you were a first time customer and did not respond back to our confirmation request. 

If you receive an error, DO NOT place a new order. Please verify you are entering the correct billing information that matches your credit card statement or your card will be declined.
We suggest to sign into your account and click on Payment Profiles to create a payment profile to assure there is a fast and smooth ordering process.

When ordering by credit card, when you get to the credit card page please make sure you enter the correct billing information
that matches your bank or your order will be declined by the bank. (if you already have a payment profile set up, this does NOT apply to you)

No, if you order a CASH delivery, it must be in the form of cash only. Debit cards are considered credit cards.

No, debit cards have fees from your card issuer, so they cannot be used as CASH. Debit cards are considered as credit cards.

You cannot switch payments. If you want to change to a credit card order, you must place a new order with a credit card and cancel the cash order.

There are only two ways to have a $25 fee on your order:
1. If the dealer has a same day fee added. This would be on your confirmation email and also displayed at the time of your order.
2. If your tank took less oil than the oil dealers minimum delivery. For example: If a dealer has a minimum delivery of 50 gallons and your tank filled up at less than 50 gallons, they will add a $25 fee.

If your tank fills up before reaching the amount of gallons ordered and your price per gallon went up because, you card may be charged only if we did not charge your card enough for the intial order. For Example: If you ordered 100 gallons at $1.50 per gallon, we charge your card $150. If you only received 85 gallons and the 85 gallon price is $1.80 per gallon, the difference in your delivery total is $3.00. Your card will be charged an extra $3.00. *plus sales tax where applicable.

If you placed a credit card order and want to change to CASH, you must contact the dealer you ordered from. PLEASE NOTE: Once your card is charged, there will be a cancellation fee for the credit card order. We advise to keep your order unchanged.

A Flash Bash is a limited sale that typially last anywhere from 2 hours or more. The price per gallon is reduced for the amout of time on the countdown timer. Once the timer stops, the Bash is over and regular prices resume. If the Price Bash gets sold out prior to the timer ending, the sale will end.

All Bashes are already at the lowest rate possible so promo codes cannot be used. If the dealer accepts promo codes, it will be shown on the Bash.

Once you place an order, the only way to reorder another delivery is to cancel your existing order. Price Bashes pop up from time to time and they are unplanned events. There is no way of knowing in advance when they happen. If an order is cancelled, it trigger a cancellation fee automatically.

Promo codes are easy to find. There are several places to get them. Promo Codes anywhere else are NOT a real Codfuel.com promo code. DO NOT be a victim to Internet "deals" that steer you into other places. Valid Codfuel.com promo codes are Only available on Codfuel.com.

1. Codfuel.com Coupon Page
2. Dowload our mobile App and we will send notifications for promo codes, oil price alerts and importan news regarding codfuel.com
3. Promo codes can also be found in the individual dealer ads on Codfuel.com after you enter your zip code.

All promo codes sent via email are NOT coming from Codfuel.com. They are attempts from other oil dealers and fake coupon sites trying to lure you away from Codfuel.com. We created a coupon page to make it easy to find coupons and promo codes so you never have to look at outside sources for discounts. If you get a promo code from any other source than Codfuel.com, then it is NOT a valid codfuel.com promo code.
Be safe, always check our coupon page.

If you forgot to enter your promo code, please email us immediately via our contact form. If the oil has not been delivered yet, we can still add it to your order. Once the order is delivered, we can no longer add it.

We have many different types of promo codes. Our system requires a start and end date to the promo code in order to post it. If your promo code is no longer on the website than it has expired or it was part of a specific sale that has ended.

No, promo codes cannot be used with a Price BASH. The oil price in a Bash is already at the lowest possible level.

Cancellation fees are non refundable and irreversible. 

If you cancelled a delivery or service call or you are expecting a refund from a recent oil delivery, your refund will be submitted automatically. Once your refund is submitted, you will receive a refund receipt via email. 
PLEASE NOTE: It takes your credit card issuer approx. 5-7 business days after your order is posted to reflect the refund on your account. You DO NOT need to contact us, Codfuel.com is designed to refund your card automatically.

Refunds can only go back on the original card used for your order. If we cannot submit a refund back to the original card, we will give you a coupon code for the refund amount and you can use it on your next order.

Your credit card is charged for the amount you order at the time you place your order. When your oil delivery is marked as completed by the oil company, you will only be charged for the amount of oil you received. The difference between the ordered amount and the actual amount delivered is refunded back to your card automatically. Once your order is posted as completed, your refund typically takes your card issuer approximately 5-7 business days to appear on your account. You DO NOT need to contact us, Codfuel.com is designed to refund your card automatically.

No, when you order a service call, we charge your card $40 to put you on the schedulle. The $40 will be deducted from your total service call bill at the time of servicing. The remaining balance of your service can be paid directly to the service provider. They will inform you of their payment methods when they confirm your appointment.

The best time to schedule a tune up is from May through August. 

You should have your heating system tuned up once a year by a professional. A properly serviced system can pay for the price of the tune-up over the course of the heating season in fuel savings and also help prevent untimely breakdowns or other major problems.

Yes, if you need a repair or maintenance on your heating system, simply order a service call the same way you order fuel oil. Look through the dealer list and click on a service call button or a tune up button in their ad. A repair technician will arrive conveniently during the time frame you schedule it for. Service work is not performed by Codfuel.com. A separate, licensed and insured oil burner repair company will contact you to confirm your scheduled appointment.